Last updated: 19 October 2026
We deal in fresh, perishable food, so our cancellation and refund terms are designed to be fair to you while respecting the nature of the product.
Cancellations
- You can cancel any time during ordering and up until your order is out for delivery.
- To cancel, email info@chennaimeats.com (or WhatsApp us) from the email/phone linked to your order.
- Cancellation refunds are credited to your original payment source within 5–7 business days.
- Once an order is out for delivery or delivered, it cannot be cancelled — unless there is a product quality problem or the delivery date/time was missed.
Returns & replacements
Returns (including partial orders) are possible for a return, replacement, or refund. To raise one:
1
Raise within 1 hour
Raise a return request within 1 hour of placing the order, by email or phone.
2
Share photos
Send photos of the items along with your order invoice.
3
We pick up
We pick up the products within 2–3 hours the same day. Items must be in original packaging.
Not eligible for return
- Products not in their original packaging
- Marinated products
- Cooked products
- Return requests made after 1 hour
Refund timeline
Approved refunds are processed to your original payment method and typically reflect within 5–7 business days, depending on your bank.
📸 For any quality concern, raise your request within 1 hour with photos — so we can resolve it quickly and fairly.
Need help?
Contact info@chennaimeats.com or +91 99402 84282.